You want a lot of reviews, fast. You want to CRUSH The Competition. All you have to do, is ask every customer one question.
We can help build your online reputation, get your more and better reviews, with your REAL customers & REAL reviews. We do it the right way.
This supports your client relationships and grow your business quickly. Most people read reviews before they go shopping in a new store or area. Customer reviews are very effective and one of the best, most effective marketing you can do for your company.
You or your employees cannot leave “customer reviews”. Your customers have to spread the good word about your business for you. But how?
We start by creating a customized review page just for your business. Your customers can leave their feedback and then choose which review site to post it on.
We also provide a system to contact past satisfied customers to have them leave a glowing 5-star review too. We have a full array of marketing tools to help get you the 5-star review you need to grow. We also have included Surveys for your marketing. While a customer is leaving a review, we can ask them questions like, How did you hear about us?, How often do you shop here?, Who was your salesperson? We encourage you to limit questions to no more than 4, although you can change questions every few weeks to get more opinions. These questions can range comments or simple Yes/No or a rating scale of 1-10
Here is how our Reputation Proprietary Marketing Software Works:
This is the most sophisticated Review Gathering Software on the planet, and yet so simple to use. It will improve your POSITIVE reviews quickly, while virtually eliminating your NEGATIVE reviews.
We will create a Feedback Review Center configured for your company and ready for use within 72 hours of you signing up. Now receiving reviews and feedback from your customers is easy and on “auto-pilot”.
When your customer arrives at your establishment, hand them an electronic clipboard. (A tablet) They will fill in their name, email and phone number (Email is optional) You can incentivize them to fill it out, by offering a chance at a drawing, etc. However, if you hand the customer a tablet and simply say, “Please Sign In” almost everyone will, without questioning.
Your customer spends time at your establishment, makes his purchase and leaves.
A few hours after your customer leaves, they will automatically receive a text on their phone. Remember, at this point, the customer is not in your store anymore. They left hours ago, but their experience in your store is still fresh in their mind. If you asked them for a review now, would it be Positive or Negative? Let’s Ask!!
The text the customer receives will say, “We appreciate your business and we are trying to increase our online presence, would you recommend us? Yes or No
If the customer would leave a good positive review, then click YES. They will be taken directly to YOUR Review Page on YOUR choice of Review sites. we can send them to Google, Yahoo, Facebook, Trip Advisor etc. We send them to where YOU want to build your online reputation, and YOU can change the sites anytime. As one fills up, replace it with another.
The customer is now on YOUR review site, poised to write a glowing 5-Star Review. When we send them to the site, the 5-Stars are already checked, and because they said they will recommend you, most likely they will leave the 5 Stars checked or possibly take it down to 4 Stars. As soon as they click POST, your review is being posted on your review site. (some sites instantly, and some within 24 hours)
For the unhappy customer…. they left your store not feeling good about the product, the price or the service they received. When they get the same text, Would You Recommend Us? Yes or No.
They will click NO. Sad, but it could happen.
They might want to leave a weak rating. Maybe a 1,2 or 3 star.
Instead of sending the customer to your Google or Review page, we send them a complaint form!!
The form asks their opinion of what went wrong and how it can be fixed to tehir satisfaction. After the customer fills out the form, that complaint form is sent to only to YOU, direct to your email instantly. You and you alone know about the problem—and the report is not seen elsewhere online, especially not on a review site.
The customer has the opportunity and chance to express their feelings, and you get to know about some problems associated with your business. (The chances of customers bashing your business online are greatly reduced).
You receive all poor reviews instantly by email. At that point, you can call the customer to try to fix the problem. (Or if you deem it unfixable, delete the email)
We also include a CRM Software Program. (Customer Relationship Management Program)
You can log into the program, anytime and see ALL the reviews, both Postive Andd Negative. You can see who wrote them, their phone and email address, the date and time they arrived at your store (signed in) and when they wrote the review or complaint.
The CRM looks like a spreadsheet with all the information, including the actual review they wrote.
Click on a person’s name, then click on one of our pre-written letters.
For the customer that wrote a glowing 5 Star review, you can send them a quick note, thanking them for their kind words.
For the customer that left a poor review, you have the information in front of you, what he did not like about your store. Service, product, etc. With a click on their name and another click on a pre-written letter, you can apologize, ask him to come back, offer a discount on his return.
(Oh, And of course, you can personalize all of the letters too!)
With our Review Collection Program to develop your business’ positive reviews and feedback, using one dashboard, you will be able to monitor the leading review sites, whereby the tracking of your reputation online is easy.
Here is just a little of what our powerful marketing reputation software can offer! Some other features are available:
- Reputation Video Marketing,
- Automated email sequencing helps you track all customers reviews,
- Mobile app
- Reputation marketing landing page,
- SEO optimized videos promote your expertise
- Our Review Collection Program to request reviews from your new customers.
- Customer waiting program
With our Program, your business is guaranteed a minimum of 15 – 5 Star Reviews in 90 days.
The number of your reviews, of course depends on how many customers you typically serve each week. A busy medical office might see 30-50 patients per day, while a one-man-shop roofing/siding company might only fix a few a week.
In either case, in just a few weeks, our clients can double or triple their 5-star reviews and deter any poor reviews. and CRUSH THE COMPETITION
72% of all customers decide the company to do business with by checking online for reviews. 66% of those will go to the company with the most 5-star Reviews, even if their price is higher than the rest.
You can increase your business by typically 5-9% or up to 19% or more, by raising your star rating by only 1/2 Star. (yelp)
- By using our collection review program, the poor reviews do not show up on the search engine.
- By increasing the number of good reviews, the bad reviews you had previously get pushed to the bottom, perhaps pages below. And nobody will see them.
If your business does repairs or a service where the customer has to come back to get their product, or you are working in the customer’s house or store and the work takes several hours, Do Not Ask Them To Sign In. Nope. We do not want them to get the text asking for a review before you finish the job.
Reverse the story. Hand them the tablet when you are finished or they are picking up their product and say, “Would You Please Sign Out”
WAITING ROOM BONUS FEATURE
Do Your Customers:
Put their name on a clipboard and sit down waiting to be called for service.
(Doctor, Auto Mechanic, Hair Stylist, Manicurist, Restaurant)
Do you give out a buzzer, pager, or beeper for people to return to the counter for service. (Restaurant, Oil Change)
Do you keep your customers merchandise for repair and tell them you will call them when it is ready.
(Auto repair, Jewelry Repair, Tailor, Any repair shop)
When they bring their product in for service, or arrive at your store/office for a service visit, ask them to sign in to your tablet.
As soon as they sign in, their name appears on the CRM.
When their product is ready, simply click their name and they will instantly receive a text from you notifying them that you are ready with their product or service. And then, 4 hours after they have finished their business, they will get the text asking for a review.
Faster, easier than buzzers, beepers and pagers, and you are collecting their name, email, and phone to send them special offers for your store.